Refund & Cancellation Policy

This policy explains when payments made to Exavibes Services Private Limited for businesscontacts.io plans and datasets are refundable, and how cancellations work. It forms part of our Terms & Conditions.

1. Nature of the Product

Our products are digital data products. Once contact records are unlocked, previewed in full, or exported, they cannot be "returned". Refund eligibility therefore depends primarily on whether credits have been consumed.

2. Subscription Cancellation

• Monthly plans — cancel anytime from your account or by emailing david@businesscontacts.io. Your plan stays active until the end of the current billing period; no further charges are made.
• Annual plans — cancel anytime; access continues until the end of the paid year. Pro-rata refunds for annual plans are available only under Section 3.

3. Refund Eligibility

• 7-day money-back guarantee — if you purchased a plan and have consumed fewer than 5% of your credits, you may request a full refund within 7 days of the first purchase.
• Deliverability guarantee — if verified email bounces exceed 5% on any exported list, we will replace the affected contacts free of charge. If replacement is not possible, we will credit the affected amount.
• Duplicate or failed payments — amounts charged twice, or charged where the order failed, are refunded in full once confirmed with Razorpay.
• Custom datasets — refunds for Enterprise/custom datasets are governed by the applicable written agreement or statement of work.

4. Non-Refundable Cases

• Credits already consumed, unlocked or exported;
• Requests made after the 7-day window (except under the deliverability guarantee);
• Change of mind after substantial usage of the Service; and
• Suspension or termination of an account for breach of the Terms.

5. How to Request a Refund

Email david@businesscontacts.io from your registered email with your order ID (visible in your Razorpay payment confirmation) and the reason for the request. We acknowledge requests within 2 business days.

6. Processing Time

Approved refunds are processed to the original payment method via Razorpay within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account. Any payment-gateway or currency-conversion charges that are non-recoverable may be deducted where permitted by law.

7. Contact

Questions about this policy: david@businesscontacts.io · Exavibes Services Private Limited, 912 Gold Crest Business Center, LT Road, Borivali West, Mumbai 400092, Maharashtra, India.